Politique de remboursement

At Moon Million, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or may require an exchange. Our Return and Exchange Policy is designed to make the process as smooth and convenient as possible.

For any questions or return requests, please contact our support team at: support@moonmillion.com.

General Returns and Exchanges

If for any reason you are not fully satisfied with your purchase, you have 7 days from the date of receipt to request a return or exchange. After this period, we unfortunately cannot accept the request.

Items eligible for return or exchange must be:

  • In their original condition
  • Unworn and unwashed
  • With all original tags attached

Accepted reasons for return or exchange include (but are not limited to):

  • The product is not the size ordered
  • The product is not the color ordered
  • The product did not arrive
  • You received the wrong product
  • The product has manufacturing defects or damages
  • The product does not match the description or photos

Return and Exchange Procedure

To initiate a return or exchange, please follow these steps:

  1. Contact us via email at support@moonmillion.com. Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
  2. Our customer service team will review your request and provide instructions, including the return address.
  3. Carefully pack the item, including the invoice or a document showing your order number.
  4. Ship the item to the address provided. Return shipping costs are the customer’s responsibility, unless the product is defective or there was an error on our part.
  5. Once received, our team will inspect the item. If it meets our return criteria, we will process a refund or exchange promptly.

Refunds

  • Refunds are processed within 2 business days after we receive the returned item.
  • Refunds will be issued via the same payment method used for the original purchase.
  • Original shipping fees are non-refundable, except in cases of defective products or errors on our part.

Defective Products or Order Errors

If you receive a defective product or if there was an error with your order, contact us immediately at support@moonmillion.com. We will cover return shipping costs and arrange a prompt refund or exchange.

Customer Support

Our team is available 24/7 to answer your questions and guide you through any return or exchange. Contact us at support@moonmillion.com for assistance.

At Moon Million, we strive to make your shopping experience seamless and enjoyable. We value your trust and are dedicated to resolving any issues quickly, while ensuring you receive high-quality products.